What is your return policy?

You can return any item within 7 days of purchase as long as it is in its original condition and packaging. Please contact our customer service to initiate a return.

What is your shipping method?

Yes, we ship to all over Newzealand, For the merchandise size longer than 1.8 meter volume bigger than 0.2 Cubic or Weight more than 25kg. will discuss with deliver to your Closest Depot, the depot address show at https://kiwisafety.co.nz/blog/TGE/.

What is your Warranty claims?

For the roof box, roof basket roof rack and pallet jack the warranty is one year.

What payment methods do you accept?

We accept various payment methods including PayPal, and bank transfers,also Aerpay in store.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order on the courier's website.

What are your opening hours?

Our opening hours are Monday to Friday from 9:30 AM to 4:00 PM, and Saturday from 9:00 AM to 12:00 PM.

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