Customer Service

Shipping & Delivery

There are three-way of shipping and delivery,first one is you come and pick up ,our company address is Unit 14,77 Porana Road North Shore Auckland NZ,Call 09 215 3695 before you coming

The second one is Gosweetspot Ltd, you will receive a track link Email after the parcel scanning by courier driver ,

For big product delivery like roof box, Pallet Jack Big Size roof basket and Big size Aluminum checker plate we use TGE(Toll )Ltd,you can also track in URL:https://online.teamglobalexp.co.nz/Online2/Public/TrackTrace/TTEnterCodes.aspx

As the box is big volumn, Home deliverly will charge expensive deliverly fee and can not estimate how much will happen, We just deliver to the courier dept or your commerical address, Thanks

Depot pick up only available at metro city nearest TGE(Toll) depot

The tge depot address is https://kiwisafety.co.nz/blog/TGE

Normally we will deliver to you after your payment, as the courier driver pick up at 1 o'clock pm, So if you need to deliver quickly, you'd better pay before 12 o'clock, then we can deliver in the same day, the parcel can arrive you in time

Privacy & Security

Respect users' personal privacy is a basic policy of our site. So, our website will certainly not open, edit or disclose the users' registration data and nondisclosure information without legal authorization

Returns & Replacements

We understand sometimes things could go wrong; therefore we are more than happy to accept your return within 7 days of purchase with all the Returns and Refund Policies met.

• Items purchased must be returned within 7 days of purchase with proof of purchase
• Shipping costs will not be refunded if there are other items purchased together on the original invoice.
• Refund credit will be issued to you via bank credit transfer and you will be required to leave corresponding details onsite.
• If you request for replacement instead of a refund, please ensure a pre-arrangement is made via email or through a phone call.

Ordering

To complete the whole order procedure, first you can add the product to cart, then, input your address, your Email address, your contact number, as we supply tax Invoice, you'd better supply your company name, In this way, the parcel can arrive at you more quickly, We also supply In-Store Sales

Payment, Pricing & Promotions

Now we accept two payment way, one is internet banking, you can pay to our ANZ kiwisafety/06-0837-0308648-01, or you can pay to PayPal account:info@kiwisafety.co.nz, pay to PayPal need add extra 3% transaction fee.

Warranty claims

The period of this warranty will vary between brands and products.  At a minimum we will act within New Zealand consumer law , you can call us 09 215 3695 for direct contact.

Updating Account Information

You can Updating Account Information in your account center if you forget account password, you can reset it by sending a letter to your email address,we will improve our login system, some timer later you can log in by your Gmail account name and password, you can log in by your facebook name and password.